Return Policy

Purchases and Return Policy

Section 1. Purchases and Return Policy

All purchases are final. There are no refunds and no returns. Any exchanges for defective merchandise must be made 15 days after date of purchase. All CDs, DVDs, online materials, books and programs are non-returnable, as this is the Standard policy for the media industry.

When making a purchase from Your Performing Edge or Dr. JoAnn Dahlkoetter you may be asked to supply certain personal information, including credit card, debit card, or other payment mechanism information. You agree that all information you provide in connection with such purchase will be accurate, complete, and current. You agree to pay all charges incurred by users of your credit card, debit card, or other payment mechanism at the prices in effect when such charges are incurred.

All payments will be by VISA, MasterCard, American Express, or by Electronic Debit. By purchasing Your Performing Edge products or services you are giving Dr. JoAnn Dahlkoetter the authority to debit your credit card account/bank account for all fees owing. Any disputed debits will be exclusively dealt with under the policies and procedures of the particular credit card company.

Section 2. Products, Services and Results

By using the Material and Products of Dr. JoAnn Dahlkoetter, you agree that the services and products provided by Dr. JoAnn Dahlkoetter and the results obtained from the efforts and recommendations of Dr. JoAnn Dahlkoetter are not guaranteed to improve performance, income, health, fitness or specific earnings.

Unless otherwise written in our agreement(s), Dr. JoAnn Dahlkoetter does not guarantee that any portion of the Web Site or work which it performs or suggests to be implemented via its articles, teleclasses, books, videos, CDs newsletters, resources or any other information will increase performance, income, or specific earnings as a result of working with Dr. JoAnn Dahlkoetter.

By utilizing the Material and Products of Dr. JoAnn Dahlkoetter, you acknowledge that your results will depend on variables and factors outside our control including, but not limited to: user motivation, user capabilities, user health and fitness, user compliance with our recommendations and suggestions, and other factors which neither party has control over.